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使用我们安全的在线患者门户来管理您的个人医疗保健帐户并支付您的账单.

Access the Patient Portal

 

Patient Portal FAQ

您将在下面找到有关患者门户的常见问题的答案. 在正常工作时间内对本门户的其他问题或技术问题, please contact our office.

What is the Patient Portal?

Security

Signing Up

My Profile

Appointments

Messages

Note: 此功能的可用性取决于您的实践.

Billing

Note: 此功能的可用性取决于您的实践.

My Health

What is the Patient Portal?

患者门户是一项在线服务，为患者提供对其健康信息的安全访问. 门户网站上可以提供各种功能，由您自行决定, 包括向您的医疗保健提供者发送信息的能力, schedule appointments, and pay bills online.  top

Who can use the Patient Portal?

任何活跃的患者都有资格注册和使用患者门户网站. If you are authorized, 可以创建家庭访问帐户，该帐户将允许您访问选定家庭成员的健康信息. top

Security

How secure is the Patient Portal?

您和您的提供商办公室之间的所有通信都通过安全的, encrypted connection. 这种安全连接利用行业标准安全套接字层(SSL)加密来确保安全的数据传输以及服务器端数字证书身份验证. To prohibit unauthorized access, 所有的医疗信息都存储在我们的电子病历系统防火墙后面. 

你应该确保你账户上的电子邮件地址是准确的, 因为来自门户的通知被发送到文件中的电子邮件地址. 确保每次使用完门户后退出您的帐户. top

What if my password is stolen?

请填写以下其中一个选项，立即更改密码:

  • Sign in to the Patient Portal, go to Security Settings, and reset your password.
  • Click Forgot your password 在登录页面上，输入您的电子邮件地址以请求密码重置电子邮件.
  • 联系您的提供商办公室并请求密码重置电子邮件. top

What if I forget my password?

On the sign-in page, click Forgot your password 然后输入您的电子邮件地址以请求密码重置电子邮件. top

How do I change my Test Results PIN?

您的测试结果密码需要通过电话检索您的测试结果. 你可以要求办公室重置你的密码，或者你可以按照以下步骤:

  1. Click the My Profile tab.
  2. Select Test Results PIN.
  3. Type in your new PIN.
  4. Click the Save button.

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What if I'm unable to access the Patient Portal?

请联系您的供应商办公室注册或验证您的信息. top

How do I sign out?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, 您将收到一个弹出窗口，询问您是否仍在积极使用门户. If you do not click the OK button, you will be signed out automatically. 您输入但未保存或发送的任何信息将会丢失.

Note: 不使用公共计算机访问您的健康信息. top

Signing Up

What do I need to access the Patient Portal?

  • an email address
  • access to a computer and the internet

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How do I register for the Patient Portal?

To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information. top

How do I sign in to the Patient Portal?

To sign in to the Patient Portal, enter your PIN, date of birth and phone number on the sign-in page, then click the Sign in button. top

My Profile

How do I edit my profile information?

  1. Click the My Profile tab.
  2. Click the Edit link.
  3. Update your information as required.
  4. Click the Submit button.

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如何为不同类型的通知编辑联系人首选项?

  1. Click on the My Profile tab.
  2. Select My Notifications.
  3. 为不同类型的通知指明您的联系人首选项.
  4. Click the Save button.

Note: Portal users cannot deactivate email notifications, as at least one method of communication is required. top

How do I view my insurance information?

  1. Click the My Profile tab.
  2. Select Insurance.

Note: 如果您的保险信息有变更，请与您的保险公司联系. top

Appointments

How do I reschedule an appointment?

  1. Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments.
  2. Click the Reschedule link that appears beneath the date of your appointment.
  3. Select an available appointment from the calendar.
  4. Click the Reschedule Appointment button.

Note: 此功能的可用性取决于您的实践. top

How do I request an appointment?

这是在你的执业自由裁量权，允许在线预约安排. 如果你的诊所不允许在线预约, 您可以通过向您的提供者发送消息来请求预约. To do so:

  1. Click the Messages tab.
  2. Click the Compose Message button.
  3. Select the Appointments and scheduling option from the message type dropdown menu.
  4. 选择您的供应商、办公地点和您喜欢的时间.
  5. Type your subject and message.
  6. Click the Send button.

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How do I view upcoming appointments?

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments. top

Where can I fill out medical forms before my appointment?

  1. Click the Appointments tab.
  2. Select Medical Forms.
  3. Click the desired form. 带有电脑图标的表格可以在网上填写和提交, while forms with a printer icon can be printed out, completed, and brought with you to your appointment.

Note: 此功能的可用性取决于您的实践. top

Why doesn't anything happen when I click on a medical form?

需要adobeacrobat才能在门户网站上查看和打印表单. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. top

How do I view past appointments?

  1. Click the Appointments tab.
  2. Select Past.
  3. Select the desired timeframe from the Past Appointments dropdown menu.

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Messages

Note: 此功能的可用性取决于您的实践.

How do I ask my provider a question?

  1. Click the Messages tab.
  2. Click the Compose Message button.
  3. 根据问题的主题从下拉选项中选择消息类型.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button

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How soon can I expect a response from my provider?

您的提供商办公室将尽一切努力及时回复您的信息. Please do not expect a response on weekends or holidays. 如果您需要尽快与办公室联系，请直接致电办公室. 紧急事项不应通过患者门户处理. top

How do I view messages and/or responses from my provider?

  1. Click the Messages tab.
  2. Select Inbox.
  3. Click the desired message in your inbox to read the message.

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Why can't I delete my sent and archived messages?

You cannot permanently delete sent or archived messages. 这是因为您在Patient Portal中发送和接收的所有消息都是您的医疗记录的一部分. top

Billing

Note: 此功能的可用性取决于您的实践.

How do I view my account balance?

Click the Billing tab. 您的收费清单将按访问日期列出，然后是您的帐户余额，在 Recent Charges Payable Online. top

How do I ask a question about my account balance?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select the Billing and Payments option from the message type dropdown menu.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button.

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How do I view my account balance?

Click the Billing tab. 您的收费清单将按访问日期列出，然后是您的帐户余额，在 Recent Charges Payable Online. top

How do I make a payment?

  1. 使用您的电子邮件地址和密码登录您的患者门户帐户.

  2. Click Billing on the left side of the page. The Bill Pay page appears.

  3. Select the charges that you want to pay. By default, all charges are selected.

    • 如果此时不想支付选定的费用，请清除复选框. For more information about a charge, click View details. 

    • If the practice allows partial payments, 您可以更改“付款”列中的金额，以表明您一次只支付部分费用.  

  4. Click Make a Payment. 患者门户将您转移到安全的支付服务器.

  5. On the Make a Payment page, select your payment method.

    • 如果您之前在患者门户网站上支付了费用，并保存了您的卡号以备将来付款, you can select that card for your payment.
    • To enter a new card number, click Pay with a different card and enter the card information. Confirm or enter your billing address.

  6. Click Review Payment.

  7. In the review and submit step, review your credit card information, your billing address, and the charges to pay.

  8. Click Submit Payment.

  9. Click Print receipt to print this page for your records.

  10. Click Back to Bill Pay 返回到“账单支付”页面进行另一次付款或查看您的帐户.

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How do I view my payment history?

  1. 使用您的电子邮件地址和密码登录您的患者门户帐户. 
  2. Click Billing & Payments on the left side of the page. The Bill Pay page appears. 
  3. Select the Payment History tab. 

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How do I view my account statements?

  1. Click the Billing tab.
  2. Select Statements.
  3. Select the patient statement you would like to view.
  4. Click the View detail link

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How do I manage my saved credit and debit cards?

  1. Click the Billing tab.
  2. Select Payment Methods.
  3. From here you can:
    1. Click Add a Credit Card to save a new card for future payments.
    2. Click Make Default to set a saved card as your default payment method.
    3. Click the Delete link to remove a saved card from the portal.

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为什么当我点击“查看详情”或“查看收据”时没有任何反应?"

需要adobeacrobat才能查看和打印患者门户网站上的报表和表格. When you click the Billing tab, you will see a note indicating this requirement, along with a link to download this program for free. top

My Health

Why can't I view my test results?

您的供应商可以自行决定是否提供测试结果. 您的提供者必须授权发布您的测试结果，以便他们发布到您的患者门户帐户. 只有被认为适合发布的测试结果才能通过患者门户访问. top

How do I request a prescription?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select Prescriptions and refills from the message type dropdown menu.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button.

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